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Help and Assistance at CostumesandWands.com

Welcome to The Harry Potter Shop - CostumesandWands.com.
Here you will find official Harry Potter
Wands, Robes, Costumes, Scarves, Hats, Patches, Posters, T-Shirts and Lots more.
Tel: 020 8144 5133  - from within the UK
Tel: 0044 20 8144 5133  - from outside the UK
Tel: 30 8939 6445  - Deutsche Telefonnummer
Tel: 646 233-3353  - United States Helpline

Making your Visit Pleasurable

Service - When purchasing products from CostumesandWands.com we aim to provide a pleasurable and memorable experience. All our products are brand new boxed or carded, unless stated. Ensure to check the product listing for the item and box quality.

On completing your payment, we will immediately begin processing your order and will endeavour to dispatch within 24 hours.

We ship all items Fast, First Class Post and Airmail Worldwide and always ensure your items are packaged securely and clearly addressed and marked with fragile stickers. We are experts in shipping items all over the world.

 

 

Trust - Timeless effort is applied to ensure your personal information including credit or debit card details are secure.

CostumesandWands.com uses PayPal professional merchant services to manage your payments, ensuring the best available security with the world's leading online payment providers.

 

 

Products and Prices - CostumesandWands.com endeavour to provide the best quality products at the cheapest possible price.
 
 

 

 

Returns - It is important to CostumesandWands.com that you are 100% satisfied with your order. If you have any problems with your order, please contact us by email or phone, within 7 days of receipt.

The purchased item must be returned in its original condition, once received we will offer you a replacement or full refund without delay.

(We do not refund postage and packing charges).

  Please find below a list of frequently asked questions by
our customers, we hope you find these helpful.
 
About your Order
   
Question: Will I receive an order confirmation email?
Answer: An order confirmation email and your user account login details will be sent to you as soon as you complete your purchase. Once you login you will have access to a number of registered Customer Account facilities.
 
Question: Can I track my order once I have paid?
Answer: Once your order is dispatched, we will email you with all the tracking details you require.
 
Question: Are my personal and payment details secure?
Answer: We use PayPal professional merchant services to manage your payments, ensuring the best available security with the worlds leading online payment providers.
 
Question: What payment types do you accept?
Answer: We accept: all major international credit and debit cards and Paypal payments.
 
Question: When can I expect my order to arrive?
Answer: We endeavour to dispatch all purchased items within 24 hours. All items are despatched First Class post or Airmail Worldwide. CostumesandWands.com cannot take responsibility for delivery times after we have despatched. Orders received before 1pm GMT will be despatched same day.
 
Question: What if I receive a damaged item or I receive an incorrect item.
Answer: If you receive a damaged or incorrect item please email us by CLICKING HERE.
 
Question: In which currency do you charge?
Answer: We display prices in Sterling £, Euro € and US $ as a guide for our international customers. Our merchant services are managed in Sterling, though may display your home currency. Please note prices in USD and Euro are estimates relating to the exchange rate for that day, your final payment may differ by a fraction.
 
Question: I have lost my password and am unable to log in?
Answer: If you have forgotten your password, please click the Forgot Password link in the user account area on the home page and follow the simple instructions. Alternatively please Click Here.
 
Question: I still have an unanswered question?
Answer: We would be happy to answer any questions you may have. Please email us by CLICKING HERE. We will endeavour to reply within 24hrs, if not immediately.
 

Your Online Transaction is 100% Safe, Secure and Insured

 

Telephone Help Lines
Mon - Fri 10am-11pm gmt

UK Helpline: 020 8144 5133
Outside UK: (0044) 20 8144 5133
Deutsche DE: (0049) 30 8939 6445
US Helpline: (646) 233 3353
  Can we help?

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www.CostumesandWands.com, 262 Church Road, Northolt, Middlesex, UB5 5AW. Company registration number: 6667548.
Copyright © 2012 CostumesandWands.com, All rights reserved. Website Last Updated: Today - Thursday 19th October 2017 - Website Designers : DCP


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